ONE FORM WELLNESS PRIVACY POLICY
Current as of: 29/06/23
Registered with Naturopaths and Herbalists Association of Australia (NHAA).
Membership number: 158607
AUSactive Professional.
Membership number: 246436
As a Naturopath and Personal Trainer, my professional practice is covered by several codes, and I adhere to the requirements stated in these codes.
Code of Conduct for Unregistered Health Professionals.
Under the Public Health Act 2010, Schedule 3 of the Public Health Regulation 2012 sets out the Code of Conduct for Unregistered Health Professionals.
http://www.health.nsw.gov.au/phact/Documents/coc-unregistered-practitioners.pdf
Personal information is required in providing professional health services, and often this information is very personal. One Form Wellness acts in accordance with key legislation and regulatory requirements for respecting and maintaining privacy of client information for both Naturopathy and Personal Training clients.
The two key acts are the Privacy and Personal Information Protection Act 1998 (PPIP Act) which regulates non-health personal information and the Health Records and Information Privacy Act 2002 (HRIP Act) protects health-related personal information. This are legal obligations which NSW public sector agencies and private sector organisations must abide by when they collect, hold, use and disclose a person’s health information.
This privacy policy is to provide to you information on how your personal information (which includes your health information) is collected and used within this practice, and the circumstances in which I may share it with others.
Why and when your consent is necessary
When you become a patient of this practice, you provide consent for me to access and use your personal information so I can provide you with the best possible health care. Only staff who need to see your personal information will have access to it. If I need to use your information for anything else, we will seek consent from you to do this. If you do not provide this information; we may be unable to treat you.
Why do I collect, use, hold and share your personal information?
This practice will need to collect your personal information to provide quality health care services to you. The main purpose for collecting, using, holding, and sharing your personal information is to thoroughly assess and manage your health needs. I also use it for administrative purposes of the practice, billing, for directly related business activities, such as payments, practice audits, and business processes.
What personal information do I collect?
The information collected about you includes your:
· names, date of birth, addresses, contact details, occupation
· medical information including presenting complaint, medical history, current and previous medications, known allergic reactions, adverse events, immunisations, past and family history, relevant lifestyle history, risk factors, findings from pathology tests or other investigations.
Dealing with me anonymously
You have the right to deal with me anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do I collect your personal information?
This practice may collect your personal information in several different ways.
When you make your first appointment I will collect your personal and demographic information via the discovery form.
During the course of providing health care services, I may collect further personal information.
I may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
other involved health care providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do I share your personal information?
I will only disclose your personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with your consent. This may include disclosure of information to your doctors or other health professionals. In the case of insurance or compensation claim it may be necessary to disclose and or collect information that concerns your return to work to an insurer or your employer.
Only people who need to access your information will be able to do so. Other than in the course of providing health care services or as otherwise described in this policy, this practice will not share personal information with any third party without your consent.
I will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
This practice will not use your personal information for marketing any goods or services to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying this practice in writing.
This practice may use your personal information to improve the quality of the services offered to patients through research and analysis of patient data.
How do I store and protect your personal information?
I am committed to securely storing and handling your sensitive information. Your personal and sensitive data is stored electronically. The information you give in your intake form and all treatment notes are stored in the clinic management service Simple Clinic. Personal information is stored in secure online services. Please refer to Simple Clinic’s privacy policy for more information https://docs.simpleclinic.net/patient-privacy-policy/.
I use a service called Mailchimp to send electronic newsletters to you via email. If you subscribe to this list, your name and email address are stored on Mailchimp servers to enable me to communicate with you in this way. You can opt out at any time by clicking the ‘unsubscribe’ button at the bottom of emails. Please refer to Mailchimp’s privacy policy for further information https://mailchimp.com/legal/.
How can you access and correct your personal information?
You have the right to request access to, and correction of, your personal information.
This practice acknowledges patients may request access to their medical records. I require you to put this request in writing via email and I will respond within 30 days and there may be costs involved depending on my time spent complying with your request.
I will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, I will ask you to verify that your personal information is correct and current. You may also request that I correct or update your information, and you should make such requests in writing to hello@oneformwellness.com.
How can you lodge a privacy-related complaint, and how will the complaint be handled at this practice?
I take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. I will then attempt to resolve it in accordance with our resolution procedure.
Please contact me via hello@oneformwellness.com and I will respond within 30 days.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and website
The content of the pages of this website is for your general information and use only. It is subject to change without notice. I may at times and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this website. The information provided on my website, blogs or social media are not intended to diagnose, treat, prevent or cure any disease, illness or condition. Therefore, are not intended or should not be used as medical advice, nor is the information a substitute for professional medical expertise or treatment. Please discuss any information on my website, blogs or social media with a healthcare professional before making any changes to your current lifestyle.
When you come to our website (http://www.oneformwellness.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Our website may from time-to-time use cookies to analyses website traffic and help us provide a better website visitor experience.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that One Form Wellness is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personal identifiable information.
Policy review statement
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. I will notify all patients upon amendment to this policy.